Frequently asked questions

If you still need help, please contact us.

General questions

Can I try BENRI without an account?

Some tools support guest access. Each tool’s entry screen explains access conditions; others require sign-in.

Does it cost money?

Some features are free, while others require a plan or points. Review the current pricing and balance shown in the app before use.

Where is my data stored?

Data handling varies by tool: local processing or storage, server storage, or external services. Read the tool information and privacy policy. Keep a separate copy of important data.

Can I use the same tools on Desktop?

Many tools are shared between Web and Desktop. Permissions and media capabilities vary by device. Desktop-only features are not available on the Web.

Why does my microphone or notification not work?

Check browser and OS permissions, the selected input and volume. Sleep or background restrictions can delay notifications.

Is use by AI, such as browser automation or Web API access, permitted?

Yes. Browser automation and access through Web APIs are generally permitted. Please refrain from activities that place excessive load on the service.

How do I report a problem?

Use the contact form. Include steps to reproduce, expected results and actual results. Do not send passwords or file contents.